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Privacy policy

PRIVACY POLICY
Platform Name: WaySpare
Effective Date: 11 December 2025

1. Introduction

WaySpare (“Company”, “We”, “Us”, “Our”) is committed to protecting the privacy and personal data of all users (“You”, “User”, “Buyer”, “Vendor”, “Seller”) who access or use our platform, including website, mobile app, and related services.

This Privacy Policy explains how we collect, use, store, process, and protect your information. By using the WaySpare platform, you consent to the practices outlined in this Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Delivery Address

  • Billing Address

  • Profile Information

  • Government-issued documents (for vendor KYC)

  • Business Details (GST, PAN, Bank Account, etc.)

2.2 Technical & Device Information

  • IP Address

  • Device Model

  • Operating System

  • Browser Type

  • App Version

  • Login Logs

  • User Activity Logs

  • Location (when enabled)

2.3 Transaction & Payment Information

  • Order History

  • Cart Details

  • Payment Method (Note: We do NOT store credit/debit card details. Payment is processed through secure payment gateways.)

  • Refund Details

  • Commission & Vendor Settlement Info

2.4 User-Generated Content

  • Product Reviews

  • Comments

  • Messages to customer support

  • Uploaded product images (for vendors)

3. How We Use Your Information

We use collected data for the following purposes:

3.1 To Provide and Improve Services

  • Account creation and login

  • Order processing and delivery

  • Product listing and vendor management

  • Customer support

  • App and platform performance improvement

3.2 To Communicate

  • Order updates and notifications

  • Marketing and promotional messages (only with user consent)

  • Security alerts

  • Vendor-related communications (settlement, listing status)

3.3 Security and Fraud Prevention

  • Identity verification

  • Fraud detection

  • Monitoring suspicious or illegal activity

  • Preventing unauthorized access

3.4 Legal & Compliance

  • GST and taxation processes

  • Compliance with Government requests

  • Record maintenance as required by law

4. Cookies & Tracking Technologies

WaySpare may use cookies, web beacons, and similar tools to:

  • Improve user experience

  • Store preferences

  • Monitor analytics

  • Enable login sessions

  • Personalize product recommendations

Users can disable cookies in browser settings, but some features may not work properly.

5. Sharing of Information

Your information may be shared only under the following circumstances:

5.1 With Vendors/Sellers

To process your orders (name, address, contact details).

5.2 With Service Providers

  • Payment gateways

  • Logistics/shipping partners

  • SMS/Email service providers

  • Analytics and cloud storage providers

These third parties are required to maintain data confidentiality.

5.3 For Legal Reasons

We may disclose information:

  • When required by law

  • To comply with subpoenas or court orders

  • To protect WaySpare’s rights, property, or safety

  • To investigate fraud or illegal activity

5.4 Business Transfers

If WaySpare is involved in merger, acquisition, or restructuring, user data may be transferred with confidentiality obligations.

6. Data Storage & Security

We use industry-standard security measures to protect data, including:

  • SSL encryption

  • Secured servers

  • Role-based access control

  • Regular security audits

  • Encrypted storage for sensitive data

However, no method of online transmission is completely secure. Users accept this risk.

7. Data Retention

We retain user information as long as necessary for:

  • Providing services

  • Legal and regulatory requirements

  • Internal analysis
    Once no longer needed, data is safely deleted or anonymized.

8. User Rights

Depending on applicable laws, users may have the right to:

  • Access their data

  • Update or correct information

  • Delete their account

  • Withdraw consent for marketing communications

  • Request limitation on data processing

  • Download their data (where applicable)

You may contact us for any privacy-related requests.

9. Children’s Privacy

WaySpare does not knowingly collect data from children under 18 years of age.
If accidental collection occurs, we will delete the information immediately.

10. Vendor-Specific Data

Vendors explicitly agree to:

  • Share accurate business information

  • Allow WaySpare to verify KYC documents

  • Permit use of their product images and listings for marketing

Vendor financial data is encrypted and stored securely.

11. Third-Party Links

Our platform may contain external links.
WaySpare is not responsible for:

  • Privacy practices of third-party websites

  • Content on third-party pages
    Users are encouraged to review external privacy policies.

12. Changes to This Policy

WaySpare reserves the right to update or modify this Privacy Policy at any time.
Updated policies will be posted with a revised effective date.
Continued use of the platform means acceptance of updated terms.

13. Contact Information

For privacy questions or complaints:
WaySpare Privacy Office
Email: privacy@wayspare.com